Privacy Policy
Convergence Zone Transportation, LLC Privacy Policy
1. Introduction
Convergence Zone Transportation, LLC (“CZT,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, communicate with us, or use our transportation services. By using our website or providing information to us, you consent to the practices described in this policy.
2. Information We Collect
A. Personal Information
Information you voluntarily provide to us, including:
- Name, address, phone number, and email address
- Trip details (pickup/drop-off locations, dates, times)
- Health-related details required to coordinate non-emergency medical transportation
- Payment or billing information (if applicable)
B. Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address, browser type, operating system, and device type
- Date/time of visits and pages viewed
- Cookies or similar technologies to enhance your website experience
3. How We Use Your Information
We use collected information for legitimate business purposes, including:
- Scheduling and managing transportation services
- Communicating with clients, brokers, and healthcare partners
- Billing and administrative purposes
- Improving website functionality and customer experience
- Complying with legal, regulatory, and contractual obligations
We do not sell or rent your personal information to third parties.
4. Sharing and Disclosure
We may share information only as necessary to provide services or as required by law:
- With authorized healthcare partners, brokers, or Medicaid programs for trip coordination
- With business associates under HIPAA-compliant Business Associate Agreements (BAAs)
- With service providers that perform functions on our behalf (e.g., IT, billing, dispatch software providers)
- When required by law, court order, or regulatory authority
All third-party partners are contractually obligated to protect your data and use it only for permitted purposes.
5. Data Security
CZT implements administrative, physical, and technical safeguards to protect your personal data and PHI, including:
- Encrypted communications and secure data storage
- Password-protected access and role-based authorization
- Regular security monitoring and system updates
- Employee training on privacy and confidentiality
Despite these measures, no system is completely secure, and we cannot guarantee absolute security.
6. Data Retention
We retain personal and transportation-related data only as long as necessary to fulfill service, legal, or regulatory requirements, typically a minimum of six (6) years in accordance with HIPAA retention standards.
7. Your Rights and Choices
You may:
- Request access to or correction of your personal data
- Request deletion of your information (where permitted by law)
- Opt out of non-essential communications or marketing emails
- Request a copy of this privacy policy or inquire about data handling practices
To exercise these rights, contact us at cozotransport@gmail.com.
8. Cookies and Website Tracking
Our website may use cookies to improve functionality and analyze website traffic. You can modify your browser settings to decline cookies, but doing so may limit certain site features.
9. Children’s Privacy
Our website and services are not directed toward children under 13 years of age. We do not knowingly collect personal information from children.
10. Links to Third-Party Websites
Our website may contain links to external sites. We are not responsible for the content or privacy practices of those third-party sites. You should review the privacy policies of any site you visit.
11. Policy Updates
We may update this Privacy Policy periodically. Any changes will be posted on our website with a revised effective date. Continued use of our website or services after changes are posted constitutes acceptance of those changes.
12. Contact Information
If you have questions or concerns about this Privacy Policy or our data practices, please contact:
Convergence Zone Transportation, LLC (DBA COZO)
162 Kentucky Way
McDonough, GA 30252
📧 cozotransport@gmail.com